Booking a ride with Yay is simple. Open the app, enter your pickup location and destination, then choose your preferred ride type — from Standard to Premium or shared rides. You'll see the estimated fare and arrival time upfront before you confirm. Once booked, you'll be matched with a nearby driver within seconds.

Absolutely! Yay allows you to schedule rides up to 7 days in advance. When booking, simply tap 'Schedule for later' and choose your preferred date and time. You'll receive a reminder notification before your ride, and your driver will be assigned automatically when the time approaches.

Once your driver accepts your booking, you can track their location live on the map inside the Yay app. You'll see the driver's name, photo, vehicle details, and estimated arrival time. You can also share your live trip progress with a friend or family member directly from the ride screen.

If your driver hasn't arrived within a few minutes of the estimated time, check the app for any updates — sometimes drivers are caught in traffic. If the driver is unresponsive or has cancelled without notice, tap 'Contact Support' in the app and we'll rebook your ride at no extra charge. You won't be charged for any no-show cancellation.

Yes, you can add up to 3 stops during a single trip. When booking, tap 'Add a stop' and enter each intermediate location. The fare will be calculated based on the full route including all stops. You can also add stops mid-ride by tapping the menu icon during your journey.

To rent a vehicle, open the Yay app and switch to 'Rentals' mode from the home screen. Browse available vehicles in your area, select your preferred model, and choose your rental dates and times. You'll need a valid driver's licence and a payment method on file. Once confirmed, you'll receive instructions on where to pick up the vehicle and how to unlock it using the app.

Yay offers a wide range of rental vehicles to suit every need, including compact city cars, SUVs, electric vehicles, and premium models. All vehicles are regularly inspected, fully insured, and cleaned between rentals. Availability varies by city — you can browse all options in the app and filter by vehicle type, price, or features.

Yes, all Yay vehicle rentals include third-party liability insurance as standard. You can also add optional Collision Damage Waiver (CDW) coverage at checkout to reduce your excess in the event of an accident. Full details of your coverage are shown before you confirm your booking, and your insurance documents are available in the app.

Yay operates a full-to-full fuel policy. You'll receive the vehicle with a full tank, and we ask that you return it full as well. If you return the car with less fuel than you started with, a refuelling fee will be charged to your account based on the amount needed to refill the tank. Electric vehicles should be returned at the same charge level they were provided.

If you need more time, you can extend your rental directly in the app — subject to availability. Late returns without an extension will incur an additional hourly charge at the standard rate. If the vehicle is more than 2 hours late without any communication, we may need to report it as overdue and additional fees may apply. Always contact support if you're running behind.

You can update your name, email address, phone number, and profile photo at any time. Go to the app, tap your profile picture in the top corner, then select 'Account Settings'. Make your changes and tap 'Save'. Note that some changes, such as updating your email, may require re-verification for security purposes.

If you've forgotten your password, tap 'Forgot Password' on the login screen and enter your registered email address. We'll send you a reset link within a few minutes. If you don't see the email, please check your spam folder. For security, password reset links expire after 30 minutes.

Each person is permitted one Yay account only. Creating multiple accounts is against our Terms of Service and may result in all associated accounts being permanently suspended. If you're having trouble accessing your existing account, please contact our support team and we'll help you recover access.

We're sorry to see you go! To delete your account, go to 'Account Settings', scroll to the bottom, and tap 'Delete Account'. You'll be asked to confirm your decision. Please note that account deletion is permanent and will remove all your trip history, saved addresses, and payment details. Any outstanding balance or active bookings must be resolved before deletion.

Sharing Yay with friends is rewarding for everyone! Go to your profile and tap 'Refer a Friend' to find your unique referral code. Share it via WhatsApp, SMS, or email. When your friend signs up and completes their first trip using your code, you'll both receive a ride credit automatically applied to your accounts.

Yay accepts all major debit and credit cards including Visa, Mastercard, and American Express. You can also pay using Apple Pay, Google Pay, and PayPal. In select regions, Yay Credits earned through promotions and referrals can be applied to your rides and rentals. All payments are processed securely and your card details are encrypted.

Payment is taken automatically at the end of each ride using the card saved to your account. You'll receive a digital receipt via email and in the app within a few minutes of your trip completing. For vehicle rentals, a pre-authorisation hold is placed at the time of booking and the final charge is taken when the rental ends.

To manage your payment methods, go to your profile and tap 'Payment'. From there you can add a new card, set a default payment method, or remove an existing one. You can switch payment methods before a ride starts from the booking screen. For security, you cannot change payment methods during an active trip.

Occasionally, your final fare may differ from the initial estimate. This can happen due to route changes, unexpected traffic, or extra stops added during the trip. You may also see a temporary pre-authorisation charge that adjusts once the trip is complete. If you believe you've been overcharged, please contact support within 7 days and we'll review your trip in full.

Yes! VAT receipts are available for all completed trips. Simply open the trip in your ride history, tap 'Receipt', and select 'Download VAT Receipt'. You can also request receipts for a date range to be sent to your registered email address, which is especially useful for expense reporting.

All Yay drivers undergo a thorough background check before they can join our platform, including a criminal record check, DVLA licence verification, and vehicle inspection. Drivers are rated by passengers after every trip, and those who fall below our quality threshold are reviewed or removed. We take driver standards seriously so you can ride with confidence.

Your safety is our highest priority. If you feel unsafe at any point during a trip, the Yay app has an SOS button — tap the shield icon on the trip screen to alert emergency services or a trusted contact with your real-time location. You can also contact our 24/7 safety team directly from the app. Always trust your instincts — if something feels wrong, don't hesitate to act.

If you've left something in a Yay vehicle, go to your trip history, select the relevant ride, and tap 'Find Lost Item'. We'll connect you with your driver so you can arrange its return. If the item is not recoverable, contact our support team and we'll do our best to assist. Please report lost items as soon as possible, as drivers may have completed multiple trips.

After every completed trip, both riders and drivers can rate each other out of 5 stars and leave optional feedback. Ratings help us maintain high standards across the platform. Drivers with consistently low ratings are flagged for review, and riders with low scores may have access to certain features restricted. Your rating is visible to drivers before they accept a booking.

We take your privacy seriously. Drivers can see your first name and profile photo to identify you, but your phone number, email address, and payment details are never shared. Calls and messages between riders and drivers are routed through Yay's anonymised system so your real number stays private. For full details, please see our Privacy Policy.

You can cancel a ride at any time before or after a driver has been assigned by tapping 'Cancel Ride' on the trip screen. If you cancel within 2 minutes of booking, there is no charge. Cancellations made after this window, once a driver is en route, may incur a small cancellation fee. The fee amount is shown in the app before you confirm the cancellation.

If you cancel before the cancellation fee window applies, you will receive a full refund automatically. Refunds are processed within 3–5 business days depending on your bank or card provider. If a cancellation fee was applied and you believe it was in error — for example, if the driver cancelled first — please contact support and we'll review and refund where appropriate.

Rental cancellations made more than 24 hours before the start time are fully refunded. Cancellations within 24 hours of the rental start may be subject to a cancellation fee of up to one day's rental cost. No-shows without prior cancellation will be charged in full. We recommend purchasing our flexible cancellation add-on at checkout if your plans may change.

If your driver cancels, you will not be charged anything. The app will automatically search for a new driver in your area. If no driver is available, you'll receive a full notification and can rebook at your convenience. In cases of repeated driver cancellations in your area, you may receive a Yay Credit as a goodwill gesture.

If you notice a charge you don't recognise or believe is incorrect, go to 'Trip History' in the app, select the relevant trip, and tap 'Report an Issue'. Describe the problem and submit your dispute. Our billing team will investigate within 48 hours and contact you with the outcome. Approved refunds are processed back to your original payment method.

If the Yay app isn't loading, start by checking your internet connection and ensuring you have a stable Wi-Fi or mobile data signal. Try closing the app fully and reopening it. If the issue persists, clear the app's cache in your phone settings or try uninstalling and reinstalling the app. You can also check our status page at status.yay.com to see if there's a known outage in your area.

Keeping the Yay app up to date ensures you have the latest features and security improvements. On iOS, go to the App Store and search for Yay, then tap 'Update' if one is available. On Android, open the Google Play Store, go to 'My apps & games', and update Yay from there. We recommend enabling automatic updates so you're always on the latest version.

GPS accuracy issues are usually related to your device settings. Make sure location permissions are set to 'Always' or 'While Using the App' for Yay in your phone's privacy settings. Try moving to an open area away from tall buildings, and ensure your phone's location services are turned on. Restarting your device can also help recalibrate the GPS sensor.

First, check that notifications are enabled for Yay in your phone's settings. On iPhone, go to Settings > Notifications > Yay and make sure 'Allow Notifications' is turned on. On Android, go to Settings > Apps > Yay > Notifications. Also check that Do Not Disturb mode isn't blocking alerts. If notifications are enabled but still not appearing, try logging out and back into the app.

For technical issues, you can reach our support team directly through the app by tapping 'Help' in your profile menu and selecting 'Report a Technical Issue'. You can also chat with us live via our website or email support@yay.com. Our technical team is available 7 days a week and aims to respond within 2 hours during peak times.